Vacancies - Join our team!
Vacancies - Join our team!

Join our fun, friendly team providing fantastic customer service and great coffee

At The Ferry Coffee Shop, we’re passionate about creating a warm, welcoming environment where customers can enjoy great coffee and exceptional service. We pride ourselves on our high-quality beverages and the positive impact we have on the local community. If you have a love for coffee and are eager to join a dynamic team, we’d love to hear from you!

Senior Supervisor

As a Senior Supervisor, you will be an essential part of the team, responsible for overseeing daily operations, managing staff, ensuring exceptional customer service, and maintaining the high standards of quality our customers expect. You will work closely with the management team to drive the business forward while supporting and mentoring baristas and other staff members.

Key Responsibilities:
– Supervise and manage the daily operations of the coffee shop, ensuring smooth and efficient service
– Lead, motivate, and mentor the team, providing training and ongoing support to staff
– Ensure excellent customer service is provided at all times, addressing customer enquiries and resolving issues
– Oversee the preparation of beverages and food items to maintain consistent quality and presentation
– Maintain inventory levels, place orders, and ensure product stock is managed appropriately
– Monitor employee performance, conduct regular feedback sessions, and help with performance appraisals
– Handle cash register, process transactions, and ensure accurate cash handling
– Maintain a clean and safe working environment, adhering to health and safety standards
– Assist with opening and closing procedures, including cash reconciliation and daily reporting
– Always ensure adherence to company policies and procedures at all times.

Qualifications:
– 3+ years of experience in a coffee shop or café environment, with at least 1 year in a supervisory or leadership role
– Strong knowledge of coffee brewing methods, equipment, and espresso-based drinks
– Exceptional leadership and team management skills
– Excellent customer service skills with a friendly and approachable demeanour
– Strong communication, problem-solving, and organisational abilities
– Ability to handle high-pressure situations and multitask in a fast-paced environment
– Knowledge of inventory management and cash handling processes
– Flexibility to work mornings, evenings, weekends, and holidays as required

 

Barista

We are looking for an enthusiastic and friendly Barista to join our team. As a Barista, you will be responsible for crafting high-quality espresso drinks, providing excellent customer service, and maintaining a clean and organized workspace.

Key Responsibilities:
– Prepare and serve coffee beverages (espresso drinks, smoothies, etc.) to customers
– Ensure every drink is made with consistency and quality
– Provide exceptional customer service, ensuring customer satisfaction with every visit
– Operate espresso machines and other coffee equipment
– Maintain a clean, organised, and safe work environment
– Assist with inventory management and product ordering
– Help within the kitchen to maintain time schedules.
– Keep up with coffee trends and continuously strive to enhance your skills

Qualifications:
– Previous barista experience is a plus, but not required (we are happy to train the right candidate!)
– Passion for coffee and providing excellent customer service
– Ability to work in a fast-paced environment
– Strong communication skills and a positive attitude
– Reliable, punctual, and able to work flexible shifts (including weekends and holidays)
– Team-oriented with a strong work ethic

How to Apply: If you’re excited about coffee and eager to join our team, please send your C.V and a brief covering letter to aidan.hope@nauticalia.com or apply in person at The Ferry Coffee Shop, Ferry Lane, Shepperton, TW17 9LQ, during open hours. 

Join us for coffee on the banks of the Thames

How to Find Us

Contact

Address
The Ferry Point
Ferry Lane
Shepperton
Middlesex
TW17 9LQ

Telephone 01932 221094
e-mail shepperton.shop@nauticalia.com

Location

Open Hours

Monday - Saturday9am-5pm
Sunday10am-5pm